Our 12-month guarantee
We stand behind every job we do. If there’s a problem with our fitting in the first 12 months, we’ll come back and sort it.
All of our work comes with our 12-month guarantee covering any fitting issues, such as stress cracks or leaks.
What the guarantee covers
The guarantee covers our workmanship. That includes problems such as:
- Stress cracks – a crack that starts at the edge of a screen we fitted, without a stone strike
- Leaks – water getting in around the seal of glass we fitted
- Any other fitting issue with work we’ve done
It covers all of our work, including windscreen replacement, side and rear glass and van glass. The 12 months run from the date we fit the glass.
What it doesn’t cover
The guarantee covers fitting issues only, so it doesn’t cover new damage – for example a fresh stone chip, an accident, vandalism or a break-in. If that happens, call us and we’ll quote for the repair as normal.
- Chip repairs that spread after the repair is finished. If a chip cracks while we’re repairing it, you won’t pay for the repair, and anything already paid comes off a replacement from us. See windscreen chip repair.
The guarantee doesn’t transfer to a new owner: it’s void if the car is sold.
Why we can offer it
David has been fitting windscreens since 2007. We’re NVQ-qualified and fully insured, we use OEM-certified glass, and every job is fitted to the manufacturer’s guidelines. We’re a family-run business, so the people who fit your glass are the people who answer the phone if anything goes wrong.
How to make a claim
- Call or WhatsApp us on 07769 707501, or email quote@southwaleswindscreens.co.uk.
- Give us your name and registration, and tell us roughly when we did the work.
- Send a photo of the problem if you can.
- We’ll arrange to come and look at it – there’s no call-out charge.
We’re open Monday to Friday 8am–8pm and Saturday and Sunday 8am–5pm.
Guarantee questions
How long is your guarantee?
12 months from the date we fit the glass. All of our work comes with our 12-month guarantee covering any fitting issues, such as stress cracks or leaks.
What does the guarantee cover?
Fitting issues – for example a stress crack that starts from the edge of a screen we fitted, or a leak around the seal. If something isn’t right with our fitting, we’ll put it right.
Does it cover new stone chips or accident damage?
No. The guarantee covers our fitting only, not new damage such as a fresh stone chip, an accident, vandalism or a break-in. If you get a new chip, call us and we can usually repair it if it’s up to the size of a £1 coin.
Does the guarantee transfer if I sell the car?
No. The guarantee doesn’t transfer to a new owner – it’s void if the car is sold.
How do I make a guarantee claim?
Call or WhatsApp us on 07769 707501 with your name, registration and a photo of the problem, and we’ll arrange to come and look at it.
Does the guarantee apply to insurance jobs?
Yes. All of our work comes with the same 12-month guarantee, whether you pay yourself or we bill your insurer.
Damaged glass? Tell us where the car is and we’ll come to you.
Send a photo on WhatsApp or call for a free, no-obligation quote.